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Wintrust Wins Highest Ranking by J.D. Power for Customer Satisfaction with Retail Banking in Illinois for the Second Year in a Row
Wintrust Wins Highest Ranking by J.D. Power for Customer Satisfaction with Retail Banking in Illinois for the Second Year in a Row
Wintrust Financial Corporation (“Wintrust” or “WTFC”) announced today that Wintrust Community Banks received the award for ranking highest in the J.D. Power 2023 U.S. Retail Banking Satisfaction Study in the Illinois Region. The J.D. Power study is based on rating responses from more than 101,000 retail banking customers in seven dimensions. Wintrust also won the highest ranking in Illinois in 2022, as well as highest ranking in the Midwest Region in 2017 and 2019.
Edward J. Wehmer, Founder and Chief Executive Officer of Wintrust, commented, “This honor belongs to the 5,200 Wintrust employees that come to work every day to give the best service and advice they can to our customers. We pride ourselves on knowing our customers and anticipating their needs – sometimes before they even know them. We have continued to innovate and improve our services for customers over the past 31 years. We appreciate our customers, our employees, and J.D. Power for this recognition.”
Wintrust Community Banks received the top score in the following categories of the study: “Level of trust”; “Account offerings meet my needs”; “Problem resolution”; “Allowing me to bank how and when I want”; “People – representatives, tellers, and call center agents”; and “Helping to save time and money.”
This award comes on the heels of Wintrust’s announcement to eliminate all consumer overdraft and item return fees at each of its community banks. Wintrust President Timothy S. Crane said, “We want to make choosing a bank for our customers as simple as possible with products with no or low fees, accounts with access to free ATM usage, great digital products, and over 170 convenient locations.”
The J.D. Power Award follows other recent recognition Wintrust has received, including The Chicago Tribune Top Workplaces Award and nine Greenwich Excellence Awards from Greenwich Associates in the U.S. Middle Market and Small Business Banking categories.
